Terms and Conditions

Check-in & Check-out

On arrival, rooms are available starting from 3 p.m. and must be left free within 10 a.m. on the day of departure.

Local tax

We are committed to collect a local tax of 2,10 € per person and night for all persons over 14 years.
This tax is not included in the price of your stay.

Charging station for electric vehicles

Three charging stations for electric vehicles are available to our guests in the garage.

Reduction & supplement

  • Supplement for single room € 25.00 per day
  • Reduction for children with added bed:
    • under to 2 years of age € 15,00 per day
    • from 2 to 5 years of age inclusive 50% reduction
    • from 6 to 11 years of age inclusive 30% reduction
    • from 12 to 18 years of age inclusive 20% reduction
  • Solarium: € 15.00 
  • Pets: € 15,00 per day
  • Bathrobes: provided at a cost of € 8.00 for the entire stay

Booking conditions

Bookings are considered binding only when made in writing and accompanied by a prepayment.

Deposit

The requested deposit can be paid by bank transfer or by credit card.

Bank information

Cassa Raiffeisen di Castelrotto, Roncadizza Branch
c/c n. 0304001010 - ABI 08056 - CAB 23130
I-Ban IT98G0805623130000304001010

Cancellation conditions

In the event of cancellations, the prepayment will be withheld and, in the event of delayed arrival or early departure, the missing days will be invoiced.
In principle, unless otherwise specified in your offer, cancellation is free of charge up to 7 days before departure without any further cancellation costs.

COVID-19

You are welcome to keep an eye on the current situation in South Tyrol at the following link:

Trip Cancellation Insurance

Occasionally, something can happen before the start of a trip. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation we will charge the following charges.

The deposit paid, if requested, will be retained!
In case of early departure or late arrival we will calculate the full rate.
With our trip cancellation insurance you are financially covered.